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Boyd Legal Win ESPC Customer Service Award!

The ESPC have awarded Boyd Legal for providing the best customer service out of all the 140 solicitor and estate agents in the ESPC.

With our property division achieving the highest overall score out of the firms who took part in the ESPC’s 2017 independent Mystery Shopper Programme – scoring 133 out of 135.

ESPC use an independent agency to carefully review the selling process through a customer’s eye – taking in various elements such as website resources, call handling and customer follow-ups.

Managing Director Peter Boyd told the Scotsman that as the marketplace becoming increasingly competitive, the need for great service has never been more important.

 “This award tells us we are the best in the business when it comes to customer service measured by ESPC – that’s an amazing achievement. But it’s our philosophy for the whole legal practice too.

“As this was a mystery shopper test, it shows every person who comes into contact with us is getting the best service possible. We believe we have set a new benchmark for member firms in the ESPC.”

Boyd Property scored top marks of 25 out of 25 for its website, and 75 out of 75 for the way its property team handled an inquiry call, which took in areas such as information on the market, marketing and relationship building.

Peter said: “When Boyd Property was launched in 2004, we quickly developed an impressive reputation for excellent estate agency service – we are now emerging as a major force once more, particularly in Edinburgh. This ESPC award is all down to the amazing and dedicated work of Kerry and her team.

“We have been helping people to buy and sell property for many years – and the fundamental tool we use, and which we are delighted to have acknowledged by the ESPC’s Mystery Shopper initiative, is to take time to listen to the customers’ needs and to ease the process as far as possible.”

Paul Hilton, CEO of ESPC said;

“Boyd Property were the overall winners with the highest score, showcasing excellence in customer service from a seller’s journey and also the ability to go above and beyond for the consumer.”

We are very proud of this achievement and will continue to strive for excellence and innovation in customer service throughout 2018 and beyond.

Award-Winning Property Solicitors & Estate Agents in Edinburgh, Bruntsfield, Inverness, Aberdeen & Kirkcaldy

At Boyd Legal, our team of experienced property specialists and conveyancing solicitors handle house, flat and land buying throughout Scotland. Whether you are up or downsizing, purchasing your first home or looking to invest in property in Scotland, we can help. We take pride in being approachable and proactively communicating with our clients, and will do our best to help you find your perfect property for the best possible price. If you’d like to chat further, please give us a call on 0131 226 7464  or contact us here.

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